Pure Water Systems BEV-Series Drinking Water Filters / Purification Systems
have been laboratory tested and certified to conform to the
BEV standards for purity and bio-compatibility.

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— Satisfaction and Return Policy

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In the unlikely event that you are not satisfied with any of our PWS™ BEV-Series systems, you may return the system within 30 days for a full refund (excluding shipping charges).

We ask that you contact us first to request a Return Merchandise Authorization (RMA) number, and that items shall be in like-new condition, with their original packaging and instructions, including any manuals and included assessories.

All products must be returned in like-new condition, including original packaging and all documentation and accessories. Charges will be applied for all missing accessories or parts. Pure Water Systems will not accept items that have been physically damaged or misused.

Special order items will be subject to a 15% restocking fee.

Items returned without an RMA number will not be accepted.

If you are returning an item because of shortage, damage, or defect, the return request must be submitted within 5 days of delivery.

To receive an RMA number, call us at 425-836-5665 or send email to cust_serv@purewatersystems.com.

Once you have received the RMA number, it must be clearly marked on the outside of the package you are returning.

We strongly recommend you choose a carrier who can provide a tracking number, and that you insure your package for its full value. Pure Water Systems cannot be held responsible for a product lost or damaged in transit.

You can expect your refund or exchange within one week from the time we receive your return. All refunds will show as a credit on the charge card originally used to place your order.

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